Policies

Shipping & discreet delivery

Discreet by default

Every order ships in plain, unbranded outer packaging. There is nothing on the label — no brand name, no product description, no imagery — that reveals what's inside or where it came from. The sender name is neutral.

Where we ship

We deliver to 180+ countries through our fulfilment partners. Because items ship from the partner nearest to you, delivery times vary by destination and are estimated at checkout.

Processing & delivery times

Orders are typically processed within 1–3 business days. Standard international delivery usually takes 7–20 business days depending on your location and local customs. Tracking, where available, is emailed once your order ships.

Customs & duties

International orders may be subject to import duties or taxes set by your country. These are the responsibility of the recipient and are not included in the item price.

Questions

If your order hasn't arrived in the expected window, email hello@thrillkit.com with your reference number and we'll chase it down.