Frequently asked questions

Always. Every order ships in plain, unbranded packaging with a neutral sender name. There is no mention of thrillkit or the contents anywhere on the outside of the parcel.

A discreet, neutral billing descriptor — nothing that identifies thrillkit or the nature of the purchase.

Yes. Every toy we sell is made from non-porous, phthalate-free, body-safe silicone. We only list products that meet that standard.

We ship to 180+ countries through our fulfilment partners. Delivery times and any customs handling vary by destination and are shown at checkout.

Wash before and after use with warm water and a mild, fragrance-free soap or a dedicated toy cleaner. Use only water-based lubricant with silicone, and store your toy in the pouch provided away from direct sunlight.

Many are — look for the IPX rating on each product page. IPX7 products are fully submersible; IPX6 are splashproof and shower-friendly. Never submerge a charging port that isn't rated waterproof.

Almost every product is USB rechargeable, most via a magnetic charging cable, so there are no batteries to replace.

For hygiene reasons, opened intimate products can't be resold, but we stand behind everything we ship. If your item arrives faulty or damaged, contact us and we'll make it right. See our Returns policy for full details.

Yes — you must be at least 18, or the age of majority where you live, to shop with us.